Virus Removal

Annoying pop ups? Suspicious programs asking for money? Is your browser acting strange by going to websites you didn’t ask it to? Whatever the case may be, we are here to help with bringing your computer back to working condition free of viruses and any other suspicious activity.

Most systems will be cleaned and completed on the very same day you leave it with us, assuming it is early enough and we do not run into any problems.

We charge $35 and take about 3 hours for most machines.

The two most common types of unwanted programs we encounter are Adware and Ransomware.

Adware: Software which uses advertisements in order to make money for the author of the adware. These will often show up in your browser as toolbars/sidebars that show advertisements, or simply pop up windows that appear with images such as “We have a GIFT for you!” or “Free iPods, find out how to get them here!”

Ransomware: Software which blocks the user from being able to perform tasks on their computer, likely stating that everything on your computer is compromised or ‘detected as a virus’. These messages will usually ask you for payment to repair the computer. (In other words, it’s trying to take your computer for ransom) NEVER pay for this service, they are fake! A common ransomware software that we have seen is the “RCMP/Police Dept./UKash” ransomware, where it will state that your computer has been locked because of suspicious and/or illegal activities. This ransomware can be scary to see at first, but typically it is not very severe and relatively easy to clean.

Cryptolocker: We’ve noted this one as a precaution. This malware is a difficult one as it encrypts several files on your computer and it is virtually impossible to decrypt those files to be retrieved. In these cases, we typically recommend doing a fresh reinstall of Windows and DATA back up is not possible. (Some data back up will be possible, but usually it is the non-important files that have not been encrypted by this malware.)

Tips for Safe Browsing:

  • Always be sure of the emails you are opening. Verify the sender’s address and only open attachments which you believe to be safe.
  • Spam/Phishing emails are extremely common, but relatively easy to spot. Strange wording, bad english and unusual messages are usually a reason to suspect a fake email from a real company like PayPal or eBay. Remember, it is actually easy to spoof an email address and make it SEEM like the sender is from somewhere like “”
  • Visit websites that you are familiar with while treading cautiously on websites you are not certain of.
  • Pop ups that say something like “Fix 999 Problems on your computer now, CLICK HERE!” are fake. (Other common messages are “Your computer is infected, click here to fix!” or “Click here to find out how to get a FREE iPOD!”)
  • Personally, the most secure combination of software to browse is using an updated version of Firefox with an Adblock extension installed (NoScript Addon will add more security, but can be confusing to configure as it will change how many websites look by default), keep Adobe Flash/Reader updated, and keep Javascript updated if used.
  • Adult content websites are notorious for containing hidden advertisements that will install/extract unwanted software onto your computer… So be safe.

We currently do not provide services or support for Linux machines of any distro. (That includes Ubuntu of course.)

Local pick up and delivery available from $20. (Currently only covering a radius of only 5KM from our store)